Churn and Burn in Rehab

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I conducted an (informal) experiment recently, and I want to share the results with you. Let's talk about churn and burn in our industry. You might be aware of the Life Insurance Training we offer for Rehabilitation Professionals. We've trained well over a hundred people at this point - and it was time to follow up with attendees to ask if they'd like to attend our advanced training being held later this year. I received A LOT of bounceback emails. Nearly 15% of the people who attended our … [Read more...]

10 Myths About Rehab and Return to Work

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I wonder if you are like me and have an ever-growing list of the types of myths that clients and customers of Occupational or Workplace-based rehabilitation services tend to arrive with. I do understand that we live in a day and age where we are encouraged to do more with less and where effectiveness trumps efficiency – however there are some MYTHS that keep turning up that need to be busted. So I asked Team Purple Co what they heard as common Myths that they need to bust on a frequent … [Read more...]

Overcoming Objections in Rehab: Let’s Try Something Different…

For any client, there are countless reasons why work is "not a good idea". Every client has their own objections about getting back into work, but the thing is, these barriers might not be the same as the barriers that they readily talk to us about. For example, we might be working with a client up to a point where we feel like their work capacity is in order, their psychosocial functioning is going well, and we know the physical and psychological demands of a given job are appropriate.... … [Read more...]

Case Study: Why Working at Purple Co is GOOD For Your Health

To wrap up the series on the health benefits of work, I think it's time for us to explore how our own work environments impact our health as consultants. After all, how can we expect our clients to see work as good when we don't think so ourselves? So... it's time to bring out a guinea pig for this case study: Purple Co! We have worked really hard at Purple Co to create a work environment that supports the health and wellbeing of our team. But - we do it differently. Most health and … [Read more...]

Dear Rehabilitation Client…

Dear Rehabilitation Client,  I know you're unsure, I know you're uncertain and probably somewhat skeptical of what rehabilitation can offer you. After all, it wasn't that long ago that you were in control of your entire life, and were making decisions about going to work, looking after your family, participating in sport, playing music, looking after your kids, spending time with your friends and going on holidays. And then, suddenly, some health event has rendered you unable to make … [Read more...]

Rehab: Why Are We Offering Transaction but Asking for Transformation?

There is always a lot of discussion around how we help people who have experienced a health event in their lives recover, rehabilitate and return to work (RTW). There are some common themes that arise whenever I read social media thread, a blog post or when I speak at conferences…. and that is: how do we motivate people to want to participate? Motivating our clients is somewhat easier when you have a big stick you can “motivate” them with. The threat of losing one’s financial security if one … [Read more...]

When Your Rehab Client Says, “I’m Out”

"I don't want to participate anymore." Have you heard this from a client before? What happens when our assumptions as rehabilitation professionals don’t align with the realities of our clients? You have spent time reading through a client’s file, developing rapport, taking a lot of notes, gaining an understanding of their condition, you research the evidence-based functional expectations of their recovery process, and in your mind you’ve started mapping out the process for recovery and … [Read more...]




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