With the arrival of COVID-19 and all that has gone with it, we have seen a dramatic uptake in the use of virtual health services. Purple Co has been providing virtual health services for many years now, however we thought it would be amusing for us to share with some of our funny moments.
We provide a comprehensive onboarding service for all of our clients to make sure they are comfortable with a virtual environment, or where we need to, provide solutions to improve accessibility.
While we remain very client focused, wanting to deliver an excellent client service, sometimes we forget that we are also learning, or in some cases we have become so familiar with the virtual environment that there are situations that we will only ever experience once….
Jo Founder & CEO,
I had mistimed a consultation I had arranged with a potential client who resides in Texas, USA. I finished a midday swim, got out of the pool and saw a reminder on my phone that the video call was due to start in 10 minutes. I raced through the back streets of my hometown and arrived right on time. Sopping wet and in my bathers with a sloppy joe on (like swimming club training nights, right?)
Everything was going well, the prospective client thought me turning up sopping wet after a swim was a great example of self-care… until I stood up in front of the camera to go and get a book off my bookshelf to show the person I was speaking too.
The moral of the story is, if you are NOT going to dress below the waist for a video call, do not stand up in front of your camera while it is on.
Katrina Consultant Occupational Therapist
Helpful tip: be mindful of the angle of your camera. I caught sight of myself during a Telehealth session yesterday and realised that I looked like I’d had SIGNIFICANT breast enhancement surgery. The camera literally added 10 pounds ?
Priscilla Research Wizz
Emails!!! Clients all expect a response immediately once they send an email and then request to speak with your manager when you don’t respond within the next 5 minutes. OR they leave just as demanding voice messages. Please don’t.
Anthea, Consultant Rehabilitation Counsellor
Something I wish I knew; your whole family will want to come into your office when you’re on a zoom call. Get a deadlock and soundproofing!!!!
Funny story… when I was doing a meditation with someone on zoom, my client had 2 little kids in the room; one was trying to feed her chips and the other one started doing a nudie run and I had to contain myself and keep it together.
Kylie Consultant Rehabilitation Counsellor
I did a session with a client last week who was not “comfortable” on camera so he looked up the whole session- additionally he put his hands right in front of the camera so I looked at his hairy knuckles for an hour. I think I gained his trust ????
We are all learning to navigate the COVID-19 world, and while it has been an intense few weeks, I am grateful for a team of people who take their work services but can share a laugh or two with each other.
Have you got an amusing anecdote or story from your own telehealth/ virtual health experience, want to add to the conversation – you can add your comment to the blog!
Here’s to making work, work well.